Shipping policy

SHIPPING POLICY

Last updated: 4 October 2026

1. ORDER PROCESSING

All orders are processed within 1 to 3 business days (excluding weekends and public holidays). You will receive an email confirmation when your order is placed, and another email with tracking details once it has shipped.

During busy periods, such as the lead-up to Halloween, processing may take slightly longer. We always recommend ordering early.

2. ESTIMATED DELIVERY TIMES

Once your order has shipped, estimated delivery times are:
- Australia: 5 to 10 business days
- United States: 6 to 12 business days
- New Zealand, United Kingdom, and Canada: 7 to 14 business days
- Rest of the world: 10 to 20 business days

These are estimates only. Delays can occasionally happen due to carrier volumes, customs, weather, or other events outside our control.

3. SHIPPING COSTS

Shipping costs are calculated and displayed at checkout before you pay. Any free shipping offers will be shown on our website or at checkout.

4. ORDER TRACKING

Once your order ships, you will receive a tracking number by email. Please allow up to 48 hours for tracking information to update.

5. HALLOWEEN DELIVERY

If you need your costume by a specific date, please order as early as possible. While we do everything we can to get your order to you quickly, we cannot guarantee delivery by a particular date.

6. INCORRECT ADDRESS

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost because of an incorrect or incomplete address. If you notice a mistake, email us immediately and we will try to update it before your order ships.

7. LOST OR DELAYED ORDERS

If your tracking hasn't updated in 7 business days, or your order hasn't arrived within the estimated timeframe, please contact us at spookypawshelp@outlook.com and we will look into it with the carrier.

If your tracking shows your order as delivered but you cannot find it, please check with neighbours and your local post office, then contact us within 7 days.

8. CUSTOMS, DUTIES, AND TAXES

International orders may be subject to customs duties, import taxes, or fees charged by your country. These charges are the customer's responsibility and are not included in our prices or shipping costs.

9. DAMAGED ORDERS

If your order arrives damaged, please email us within 14 days of delivery with your order number and photos, and we will arrange a replacement or refund under our Refund Policy.

10. CONTACT US

For any shipping questions, contact us at:
spookypawshelp@outlook.com