Terms of service

TERMS OF SERVICE

Last updated: 4 October 2026

1. OVERVIEW

This website is operated by Spooky Paws ("we", "us", "our"). By visiting our website or purchasing from us, you agree to these Terms of Service. Please read them carefully. If you do not agree, please do not use our website.

2. ELIGIBILITY

By using this website, you confirm that you are at least 18 years old, or that you are using it with the involvement of a parent or guardian.

3. PRODUCTS AND PRICING

We do our best to display our products, colours, and sizes as accurately as possible. However, colours may look slightly different depending on your screen, and minor variations in handmade or fabric items may occur.

All prices are shown in the currency displayed at checkout and may change at any time without notice. We reserve the right to modify or discontinue any product at any time.

4. ORDERS

We reserve the right to refuse or cancel any order, including orders that appear fraudulent, contain pricing errors, or exceed reasonable quantities. If we cancel your order after payment, we will issue a full refund.

5. PAYMENT

Payments are processed securely by our third-party payment providers. By placing an order, you confirm that you are authorised to use the payment method provided.

6. SHIPPING

Delivery times are estimates only and are not guaranteed. Please see our Shipping Policy for full details.

7. RETURNS AND REFUNDS

Returns and refunds are handled in line with our Refund Policy.

8. PET SAFETY

Our costumes are designed for supervised wear only. Please:
- Choose the correct size using our size guide.
- Never leave your pet unattended while wearing a costume.
- Remove the costume if your pet shows signs of stress, discomfort, overheating, or difficulty moving, breathing, seeing, or hearing.
- Keep small parts and accessories away from pets that may chew or swallow them.
- Do not use the costume as a toy.

You are responsible for the safe use of our products with your pet.

9. INTELLECTUAL PROPERTY

All content on this website, including images, videos, text, logos, and designs, is owned by or licensed to Spooky Paws and may not be copied, reproduced, or used without our written permission.

10. USER CONTENT

If you send us reviews, photos, or videos, or tag us on social media, you give us permission to use, reproduce, and share that content for marketing purposes, with credit where possible. You confirm that the content is your own and does not infringe anyone else's rights.

11. PROHIBITED USES

You agree not to use our website for any unlawful purpose, to interfere with its security or operation, or to submit false or misleading information.

12. THIRD-PARTY SERVICES

Our website may include links to or tools from third parties. We are not responsible for the content, policies, or practices of any third-party websites or services.

13. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Spooky Paws is not liable for any indirect, incidental, or consequential loss or damage arising from your use of our website or products. Nothing in these Terms excludes, restricts, or modifies any rights you have under the Australian Consumer Law or any other law that cannot be excluded.

14. CHANGES TO THESE TERMS

We may update these Terms of Service at any time. Changes take effect as soon as they are posted on this page. Continuing to use our website after changes are posted means you accept the updated terms.

15. GOVERNING LAW

These Terms are governed by the laws of Queensland, Australia.

16. CONTACT US

Questions about these Terms can be sent to:
spookypawshelp@outlook.com